And this is why "mandatory app to configure" is an instant dealbreaker for me for any piece of hardware. Don't buy crap like this. Force companies to be better.

I haven't been in the market for a WiFi router for a long time so I thought all the consumer stuff still used a web server for config. Enterprise stuff is either the same or has a serial port. In any case, it doesn't make sense to require a separate app that they also have to spend resources maintaining when their users will already have a browser they can use, so I suspect the only reason is the app collects usage information that they can sell...

On the bright side, maybe someone can get Claude or some other LLM to figure out how to crack it; and perhaps even vibe-code an alternative app.

> “It suddenly stopped working, and no one knows why.”

Based on the screenshots I’m going to hazard a guess that it’s because someone forgot to update, or just stopped paying for, the server license.

there is an explanation: Motorola is extremely bad at software.

opinion based on their support system, correspondence and android updates,

Is there really no jurisdiction in which this is illegal?

     the Motorola MotoSync+ app is required to set up all new compatible
     WiFi routers released by Motorola

AFAIK, more Motorola routers are installed by cable ISPs than anywhere else. Many or most have WiFi. I can't imagine cable installers are futzing with a phone app.

explanation - they made wifi routers?

Ridiculous to have no way to configure a router via some normal method, like local web UI or serial/ssh console, or whatnot. Even more ridiculous this app does not satisfy itself with a local wifi/bt link to the router, and needs some "server" with "expiring license" whatever that is. Triple ridiculous this costs more than $50.

I don't know what happened here, but if someone told me that a manager fired all of the dev team and replaced them with cheaper overseas replacements, I wouldn't be surprised.

Without minimizing the impact, we should not blow it out of proportion, either. It sounds like every existing installed device continues to work. "Bricked" is used too expansively here.

[dead]

Probably AI.

Motorola was my last Android phone. Once they pushed an update that took 99% of my phones memory and I couldn’t install even a single app - I moved to iPhone and never looked back. Over 10 years and counting. I still can’t believe they literally bricked my phone back then.

So far Apple “just works”. Is it perfect? No. But I can’t imagine fuckup of this magnitude from them.